Confidential handling of data
We handle your data with confidentiality and integrity at Floriday, which is ensured by a transparent and verifiable policy.
Sharing data is a necessary part of the service provision of Royal FloraHolland, for example for handling of orders, financial settlements, logistical activities and implementing corrections.
With regard to all data entrusted to Royal FloraHolland, users of Floriday have access to their own data at all times. In addition, Royal FloraHolland complies with applicable laws and regulations on privacy, competition and data security. Integrity and confidentiality come first and we can demonstrate this at all times.
In this PDF, you can find a complete overview of all basic principles of the Information and Data Policy of Royal FloraHolland.
The measures below have been taken to ensure that we handle data on Floriday with integrity and that this is done as stated in the data policy.
The access to data is limited to employees who require this by virtue of their positions, such as the Floriday support team in order to be able to deal with queries.
To increase awareness, all Royal FloraHolland employees are - and will be - trained on an ongoing basis in the Code of Conduct of Royal FloraHolland, which includes how employees should handle commercially sensitive information. In addition, much attention is paid to Security Awareness Training courses (for example, employees have a confidentiality clause).
In case of observed or reported violations or deviations, the HR policy applies, in which sanctions are laid down.
Technical measures have been taken to control access to systems: authentication (is the person who is requesting access really the person they say they are?) and authorisation (what is a user allowed to do within an environment?).And in addition, procedural measures have been taken into how changes are implemented in IT systems.
The ‘Royal FloraHolland committee information policy’ formulates the Information Policy and supervises its implementation. A Data Committee has been established to discuss and evaluate the implementation of the Information Policy in practice. This consists of representatives of Royal FloraHolland, growers and buyers, in addition to an external independent expert in the field of data.
The ‘Internal Audit Department’ of Royal FloraHolland annually investigates the structure, existence and operation of the measures mentioned above.
Who has access to data and how is this processed?
The image below provides a complete overview of the data in Floriday and who has access to it and/or can process it.